/**
 * Formal Complaint wizard — scoped 1:1 port of the reference mockup
 * (watl-complaint-form-v6_1.html) under `.watl-complaint`.
 *
 * Conventions (matching page_tournaments.php / news-styles.php / rules.css):
 *   - Design tokens are redeclared LOCALLY as hex on `.watl-complaint`, not in
 *     :root. Do not switch these to the global var(--red) from main.css.
 *   - The mockup's global resets (`* { margin:0 }`, `body`, `body::after` grain)
 *     are scoped to the wrapper so nothing leaks into the rest of the theme.
 *     The theme already supplies the fonts + the page grain overlay.
 *   - The hero + font-size controls use a `wc-` prefix (`.wc-hero`,
 *     `.wc-font-controls`, `.wc-font-btn`) because the theme's own header
 *     (header.php) and homepage (front-page.php) define bare `.hero`,
 *     `.font-controls`, and `.font-btn`. Without the prefix, the theme's
 *     `.hero { min-height:92vh; display:flex }` leaks in (properties this scope
 *     doesn't override), breaking the embedded hero layout. Keep the prefix.
 *
 * Enqueued by inc/complaint.php only on singular pages that embed the
 * [watl_complaint_form] shortcode.
 */

.watl-complaint {
    --red: #C8102E;
    --red-deep: #A00D24;
    --dark: #0A0E1A;
    --charcoal: #0D1117;
    --warm-dark: #111827;
    --cream: #EDF0F5;
    --warm-white: #F9F6F1;
    --tan: #C9A84C;
    --tan-muted: #B89430;
    --steel: #6B7A8D;
    --mid: #5A6370;
    --light-border: #E2E5EB;
    --green: #2D8A4E;
    --killshot-blue: #1E3A8A;
    --c-heading: 'Bebas Neue', sans-serif;
    --c-condensed: 'Barlow Condensed', sans-serif;
    --c-body: 'Barlow', sans-serif;

    font-family: var(--c-body);
    background: var(--warm-white);
    color: var(--dark);
    line-height: 1.65;
    font-size: 16px;
    font-weight: 400;
    -webkit-font-smoothing: antialiased;
}

.watl-complaint *,
.watl-complaint *::before,
.watl-complaint *::after { box-sizing: border-box; margin: 0; padding: 0; }

/* Honeypot — visually + assistively hidden. */
.watl-complaint .hp-field {
    position: absolute !important;
    left: -9999px !important;
    width: 1px; height: 1px;
    overflow: hidden;
}

/* ========== HERO ========== */
.watl-complaint .wc-hero {
    background: var(--dark);
    padding: clamp(20px, 3.5vw, 32px) 24px clamp(16px, 2.5vw, 28px);
    text-align: center;
    position: relative;
    overflow: hidden;
}

.watl-complaint .wc-hero::before {
    content: '';
    position: absolute;
    inset: 0;
    background: radial-gradient(ellipse at 50% 0%, rgba(200,16,46,.1) 0%, transparent 65%);
    pointer-events: none;
}

.watl-complaint .privacy-tag {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    margin-left: auto;
    font-family: var(--c-condensed);
    font-size: 10px;
    font-weight: 600;
    letter-spacing: 1.2px;
    text-transform: uppercase;
    color: var(--steel);
    opacity: 0.7;
}

.watl-complaint .privacy-tag svg { width: 12px; height: 12px; opacity: 0.5; }

.watl-complaint .wc-hero-org {
    font-family: var(--c-condensed);
    font-weight: 600;
    color: var(--tan);
    font-size: clamp(11px, 2.5vw, 13px);
    letter-spacing: 3px;
    text-transform: uppercase;
    margin-bottom: 6px;
    animation: wc-fadeDown 0.5s 0.08s ease both;
}

.watl-complaint .wc-hero h1 {
    font-family: var(--c-heading);
    color: #fff;
    font-size: clamp(26px, 5vw, 42px);
    letter-spacing: 2px;
    line-height: 1.05;
    margin-bottom: 6px;
    animation: wc-fadeDown 0.5s 0.16s ease both;
}

.watl-complaint .wc-hero-sub {
    font-family: var(--c-condensed);
    font-weight: 500;
    color: var(--tan-muted);
    font-size: clamp(10px, 1.8vw, 12px);
    letter-spacing: 2.5px;
    text-transform: uppercase;
    animation: wc-fadeDown 0.5s 0.24s ease both;
}

.watl-complaint .wc-hero-description {
    max-width: 560px;
    margin: 10px auto 0;
    color: rgba(255,255,255,.5);
    font-size: 13.5px;
    line-height: 1.6;
    animation: wc-fadeDown 0.5s 0.32s ease both;
}

/* ========== STEPPER NAV ========== */
.watl-complaint .stepper-bar {
    background: #fff;
    position: sticky;
    top: 0;
    z-index: 40;
    border-bottom: 1px solid var(--light-border);
    box-shadow: 0 1px 8px rgba(0,0,0,.04);
}

.watl-complaint .stepper-inner {
    max-width: 720px;
    margin: 0 auto;
    padding: 14px 24px;
    display: flex;
    align-items: center;
    gap: 6px;
    min-width: 0;
    overflow: hidden;
}

.watl-complaint .step-pip {
    flex: 1;
    height: 4px;
    background: var(--light-border);
    border-radius: 2px;
    transition: background 0.4s ease;
    cursor: pointer;
    position: relative;
}

.watl-complaint .step-pip.active { background: var(--red); }
.watl-complaint .step-pip.completed { background: var(--green); }

.watl-complaint .step-pip:hover::after {
    content: attr(data-label);
    position: absolute;
    top: -28px;
    left: 50%;
    transform: translateX(-50%);
    background: var(--dark);
    color: #fff;
    font-family: var(--c-condensed);
    font-size: 10px;
    font-weight: 600;
    letter-spacing: 1px;
    text-transform: uppercase;
    padding: 3px 10px;
    border-radius: 3px;
    white-space: nowrap;
    pointer-events: none;
}

.watl-complaint .stepper-label {
    font-family: var(--c-condensed);
    font-size: 12px;
    font-weight: 600;
    letter-spacing: 1.2px;
    text-transform: uppercase;
    color: var(--steel);
    margin-left: 14px;
    white-space: nowrap;
    transition: color 0.3s;
    overflow: hidden;
    text-overflow: ellipsis;
    min-width: 0;
}

.watl-complaint .draft-indicator {
    margin-left: auto;
    font-family: var(--c-condensed);
    font-size: 10px;
    font-weight: 600;
    letter-spacing: 1px;
    text-transform: uppercase;
    color: var(--green);
    display: flex;
    align-items: center;
    gap: 5px;
    opacity: 0;
    transition: opacity 0.4s;
}

.watl-complaint .draft-indicator.visible { opacity: 1; }
.watl-complaint .draft-indicator svg { flex-shrink: 0; }

/* ========== FORM CONTAINER ========== */
.watl-complaint .form-container {
    max-width: 720px;
    margin: 0 auto;
    padding: 0 24px 60px;
}

/* ========== WIZARD STEP ========== */
.watl-complaint .wizard-step {
    display: none;
    animation: wc-stepIn 0.35s ease both;
}

.watl-complaint .wizard-step.active { display: block; }

@keyframes wc-stepIn {
    from { opacity: 0; transform: translateY(16px); }
    to { opacity: 1; transform: translateY(0); }
}

/* ========== SECTION HEADER ========== */
.watl-complaint .section-head { margin: 40px 0 6px; }

.watl-complaint .section-head-row {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
    min-width: 0;
}

.watl-complaint .section-num {
    font-family: var(--c-heading);
    font-size: 26px;
    color: var(--red);
    line-height: 1;
    letter-spacing: 1px;
}

.watl-complaint .section-title {
    font-family: var(--c-heading);
    font-size: clamp(19px, 3.5vw, 24px);
    color: var(--dark);
    letter-spacing: 1.5px;
}

.watl-complaint .section-rule {
    height: 2px;
    background: linear-gradient(90deg, var(--red) 0%, var(--red) 50px, var(--light-border) 50px);
    margin: 8px 0 0;
}

.watl-complaint .empathy-line {
    display: flex;
    align-items: center;
    gap: 8px;
    margin: 14px 0 24px;
    padding: 10px 14px;
    background: rgba(201,168,76,.06);
    border-left: 3px solid var(--tan);
    border-radius: 0 4px 4px 0;
    font-size: 13.5px;
    color: var(--tan-muted);
    font-weight: 500;
    line-height: 1.5;
}

.watl-complaint .empathy-line svg { flex-shrink: 0; opacity: 0.5; }

/* ========== FORM GROUPS ========== */
.watl-complaint .form-group { margin-bottom: 26px; }

.watl-complaint .field-label {
    display: flex;
    align-items: baseline;
    gap: 7px;
    margin-bottom: 5px;
}

.watl-complaint .field-num {
    font-family: var(--c-condensed);
    font-weight: 700;
    font-size: 13px;
    color: var(--red);
    letter-spacing: 0.5px;
}

.watl-complaint .field-label label {
    font-weight: 600;
    font-size: 15px;
    color: var(--dark);
    line-height: 1.4;
}

.watl-complaint .req { color: var(--red); font-weight: 700; margin-left: 2px; }

.watl-complaint .help-text {
    font-size: 13px;
    color: var(--steel);
    margin-bottom: 8px;
    line-height: 1.5;
}

.watl-complaint .subtle-label { color: var(--steel); font-weight: 400; }

/* ========== INPUTS ========== */
.watl-complaint input[type="text"],
.watl-complaint input[type="email"],
.watl-complaint input[type="date"],
.watl-complaint input[type="time"],
.watl-complaint textarea,
.watl-complaint select {
    width: 100%;
    padding: 12px 14px;
    background: #fff;
    border: 1.5px solid var(--light-border);
    color: var(--dark);
    border-radius: 3px;
    font-family: var(--c-body);
    font-size: 15px;
    transition: border-color 0.25s, box-shadow 0.25s;
}

.watl-complaint input:focus,
.watl-complaint textarea:focus,
.watl-complaint select:focus {
    outline: none;
    border-color: var(--tan);
    box-shadow: 0 0 0 3px rgba(201,168,76,.1);
}

.watl-complaint textarea { resize: vertical; min-height: 100px; line-height: 1.6; }

.watl-complaint input::placeholder,
.watl-complaint textarea::placeholder { color: #B8BFC9; }

.watl-complaint .field-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}

@media (max-width: 520px) { .watl-complaint .field-row { grid-template-columns: 1fr; } }

.watl-complaint .textarea-wrap { position: relative; }

.watl-complaint .char-counter {
    position: absolute;
    bottom: 10px;
    right: 12px;
    font-family: var(--c-condensed);
    font-size: 11px;
    font-weight: 500;
    letter-spacing: 0.5px;
    color: var(--steel);
    opacity: 0.6;
    pointer-events: none;
    transition: color 0.2s;
}

.watl-complaint .char-counter.good { color: var(--green); opacity: 0.8; }

.watl-complaint .time-since {
    display: none;
    margin-top: 8px;
    padding: 8px 12px;
    border-radius: 3px;
    font-size: 13px;
    font-weight: 500;
    line-height: 1.45;
}

.watl-complaint .time-since.recent {
    background: rgba(45,138,78,.06);
    color: var(--green);
    display: block;
}

.watl-complaint .time-since.old {
    background: rgba(201,168,76,.08);
    color: var(--tan-muted);
    display: block;
}

/* ========== OPTION GROUPS ========== */
.watl-complaint .option-group {
    background: #fff;
    border: 1.5px solid var(--light-border);
    border-radius: 3px;
    padding: 3px;
}

.watl-complaint .option-item {
    display: flex;
    align-items: flex-start;
    gap: 11px;
    padding: 11px 13px;
    border-radius: 2px;
    cursor: pointer;
    transition: background 0.2s;
}

.watl-complaint .option-item:hover { background: rgba(201,168,76,.04); }
.watl-complaint .option-item + .option-item { border-top: 1px solid rgba(0,0,0,.035); }
.watl-complaint .option-item.selected { background: rgba(200,16,46,.025); }

.watl-complaint .option-item input[type="radio"],
.watl-complaint .option-item input[type="checkbox"] {
    position: absolute;
    opacity: 0;
    width: 0;
    height: 0;
}

.watl-complaint .custom-radio {
    width: 18px; height: 18px;
    border: 2px solid var(--light-border);
    border-radius: 50%;
    flex-shrink: 0;
    position: relative;
    margin-top: 1px;
    transition: border-color 0.2s;
}

.watl-complaint .custom-radio::after {
    content: '';
    position: absolute;
    top: 3px; left: 3px;
    width: 8px; height: 8px;
    border-radius: 50%;
    background: var(--red);
    opacity: 0;
    transform: scale(0.3);
    transition: opacity 0.2s, transform 0.2s;
}

.watl-complaint .option-item:hover .custom-radio { border-color: var(--tan); }
.watl-complaint .option-item.selected .custom-radio { border-color: var(--red); }
.watl-complaint .option-item.selected .custom-radio::after { opacity: 1; transform: scale(1); }

.watl-complaint .custom-check {
    width: 18px; height: 18px;
    border: 2px solid var(--light-border);
    border-radius: 3px;
    flex-shrink: 0;
    position: relative;
    margin-top: 1px;
    transition: border-color 0.2s, background 0.2s;
}

.watl-complaint .custom-check::after {
    content: '';
    position: absolute;
    top: 2px; left: 5px;
    width: 5px; height: 9px;
    border: solid #fff;
    border-width: 0 2px 2px 0;
    transform: rotate(45deg) scale(0.3);
    opacity: 0;
    transition: opacity 0.15s, transform 0.15s;
}

.watl-complaint .option-item:hover .custom-check { border-color: var(--tan); }
.watl-complaint .option-item.selected .custom-check { border-color: var(--red); background: var(--red); }
.watl-complaint .option-item.selected .custom-check::after { opacity: 1; transform: rotate(45deg) scale(1); }

.watl-complaint .option-text { font-size: 14.5px; color: var(--dark); line-height: 1.4; }
.watl-complaint .option-text strong { font-weight: 600; }
.watl-complaint .option-desc { color: var(--mid); font-weight: 400; }

/* ========== VIOLATION CARDS ========== */
.watl-complaint .violation-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 6px;
}

@media (max-width: 600px) { .watl-complaint .violation-grid { grid-template-columns: 1fr; } }

.watl-complaint .v-card {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 13px 14px;
    background: #fff;
    border: 1.5px solid var(--light-border);
    border-radius: 3px;
    cursor: pointer;
    transition: border-color 0.2s, background 0.2s, box-shadow 0.2s;
    position: relative;
}

.watl-complaint .v-card:hover { border-color: var(--tan); box-shadow: 0 2px 8px rgba(0,0,0,.03); }
.watl-complaint .v-card.selected { border-color: var(--red); background: rgba(200,16,46,.02); box-shadow: 0 0 0 1px var(--red); }
.watl-complaint .v-card input { position: absolute; opacity: 0; width: 0; height: 0; }

/* Selected cards fill + check the box (the base .custom-check styles already
   apply; these add the v-card selected state, mirroring .option-item). */
.watl-complaint .v-card:hover .custom-check { border-color: var(--tan); }
.watl-complaint .v-card.selected .custom-check { border-color: var(--red); background: var(--red); }
.watl-complaint .v-card.selected .custom-check::after { opacity: 1; transform: rotate(45deg) scale(1); }

.watl-complaint .v-card .v-title {
    font-weight: 600;
    font-size: 13.5px;
    color: var(--dark);
    line-height: 1.3;
    display: block;
}

.watl-complaint .v-card .v-desc {
    font-size: 12px;
    color: var(--steel);
    line-height: 1.4;
    margin-top: 2px;
    display: block;
}

/* ========== ANONYMOUS TOGGLE ========== */
.watl-complaint .anon-toggle {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 14px 16px;
    background: rgba(30,58,138,.04);
    border: 1.5px solid rgba(30,58,138,.12);
    border-radius: 4px;
    cursor: pointer;
    margin-bottom: 24px;
    transition: background 0.2s;
}

.watl-complaint .anon-toggle:hover { background: rgba(30,58,138,.07); }
.watl-complaint .anon-toggle input { position: absolute; opacity: 0; width: 0; height: 0; }

.watl-complaint .toggle-track {
    width: 38px; height: 20px;
    background: var(--light-border);
    border-radius: 10px;
    position: relative;
    flex-shrink: 0;
    transition: background 0.25s;
}

.watl-complaint .toggle-track::after {
    content: '';
    position: absolute;
    top: 2px; left: 2px;
    width: 16px; height: 16px;
    border-radius: 50%;
    background: #fff;
    box-shadow: 0 1px 3px rgba(0,0,0,.2);
    transition: transform 0.25s;
}

.watl-complaint .anon-toggle.active .toggle-track { background: var(--killshot-blue); }
.watl-complaint .anon-toggle.active .toggle-track::after { transform: translateX(18px); }

.watl-complaint .toggle-label {
    font-size: 14px;
    font-weight: 500;
    color: var(--dark);
    line-height: 1.4;
    display: block;
}

.watl-complaint .toggle-sublabel {
    font-size: 12px;
    color: var(--steel);
    margin-top: 1px;
    display: block;
}

.watl-complaint .contact-fields { transition: opacity 0.3s, max-height 0.4s; overflow: hidden; }
.watl-complaint .contact-fields.hidden { opacity: 0.35; pointer-events: none; max-height: 0; margin: 0; }
.watl-complaint .contact-fields.visible { opacity: 1; pointer-events: auto; max-height: 500px; }

.watl-complaint .anon-contact { display: none; margin-bottom: 24px; }
.watl-complaint .anon-contact.visible { display: block; }

.watl-complaint .anon-warning {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    padding: 14px 16px;
    background: rgba(30,58,138,.07);
    border: 1.5px solid rgba(30,58,138,.18);
    border-radius: 4px;
    margin-top: 12px;
    font-size: 13px;
    color: #1a3270;
    line-height: 1.6;
    word-break: break-word;
}

.watl-complaint .anon-warning svg { flex-shrink: 0; margin-top: 2px; color: var(--killshot-blue); }
.watl-complaint .anon-warning.hidden { display: none; }

/* Conditional "Other" text fields */
.watl-complaint .other-specify { display: none; margin-top: 10px; }
.watl-complaint .other-specify.visible { display: block; }

.watl-complaint .other-specify input,
.watl-complaint .other-specify textarea { border-left: 3px solid var(--tan); }

.watl-complaint .other-specify .min-hint {
    font-size: 11px;
    color: var(--steel);
    margin-top: 4px;
    font-family: var(--c-condensed);
    letter-spacing: 0.5px;
}

.watl-complaint .other-specify .min-hint.met { color: var(--green); }

/* Severity note */
.watl-complaint .severity-note {
    display: none;
    margin-top: 12px;
    padding: 10px 14px;
    background: rgba(200,16,46,.04);
    border-left: 3px solid var(--red);
    border-radius: 0 4px 4px 0;
    font-size: 13px;
    color: var(--mid);
    line-height: 1.5;
}

.watl-complaint .severity-note.visible { display: block; }
.watl-complaint .severity-note strong { color: var(--red); font-weight: 600; }

/* ========== FILE UPLOAD ========== */
.watl-complaint .upload-zone {
    border: 2px dashed var(--light-border);
    border-radius: 4px;
    padding: 28px 20px;
    text-align: center;
    cursor: pointer;
    transition: border-color 0.3s, background 0.3s;
    position: relative;
}

.watl-complaint .upload-zone:hover,
.watl-complaint .upload-zone.dragover {
    border-color: var(--tan);
    background: rgba(201,168,76,.03);
}

.watl-complaint .upload-zone input[type="file"] { position: absolute; inset: 0; opacity: 0; cursor: pointer; }

.watl-complaint .upload-label {
    font-family: var(--c-condensed);
    font-weight: 600;
    font-size: 13px;
    letter-spacing: 1px;
    text-transform: uppercase;
    color: var(--dark);
}

.watl-complaint .upload-hint { font-size: 12.5px; color: var(--steel); margin-top: 4px; }

.watl-complaint .evidence-hints {
    display: flex;
    gap: 12px;
    justify-content: center;
    margin-top: 14px;
    flex-wrap: wrap;
}

.watl-complaint .evidence-hint {
    display: flex;
    align-items: center;
    gap: 5px;
    font-size: 11px;
    font-family: var(--c-condensed);
    font-weight: 600;
    letter-spacing: 0.8px;
    text-transform: uppercase;
    color: var(--steel);
    opacity: 0.7;
}

.watl-complaint .file-list { margin-top: 10px; display: flex; flex-direction: column; gap: 5px; }

.watl-complaint .file-item {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 7px 12px;
    background: rgba(45,138,78,.05);
    border-radius: 3px;
    font-size: 13px;
    color: var(--green);
    font-weight: 500;
}

.watl-complaint .file-remove {
    margin-left: auto;
    background: none;
    border: none;
    color: var(--red);
    cursor: pointer;
    font-size: 16px;
    padding: 0 4px;
    opacity: 0.5;
    transition: opacity 0.2s;
}

.watl-complaint .file-remove:hover { opacity: 1; }

/* ========== VOICE HINT ========== */
.watl-complaint .voice-hint {
    display: flex;
    align-items: center;
    gap: 6px;
    margin-top: 8px;
    font-size: 12px;
    color: var(--steel);
    opacity: 0.7;
}

.watl-complaint .voice-hint svg { flex-shrink: 0; }

@media (min-width: 769px) { .watl-complaint .voice-hint { display: none; } }

/* ========== DECLARATION ========== */
.watl-complaint .declaration-box {
    background: var(--cream);
    border: 1.5px solid var(--light-border);
    border-radius: 4px;
    padding: 18px 18px;
}

.watl-complaint .declaration-box .option-item { padding: 0; background: none; }
.watl-complaint .declaration-box .option-item:hover { background: none; }

.watl-complaint .declaration-text {
    font-size: 14px;
    color: var(--mid);
    line-height: 1.6;
}

/* ========== STATUS BANNER (submit errors) ========== */
.watl-complaint .qf-status {
    display: none;
    margin-top: 18px;
    padding: 12px 16px;
    border-radius: 4px;
    font-size: 14px;
    font-weight: 500;
    line-height: 1.5;
}

.watl-complaint .qf-status.show { display: block; }

.watl-complaint .qf-status.error {
    background: rgba(200,16,46,.06);
    border: 1.5px solid rgba(200,16,46,.25);
    color: var(--red-deep);
}

/* ========== BUTTONS ========== */
.watl-complaint .step-actions {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-top: 36px;
    padding-top: 24px;
    border-top: 1px solid var(--light-border);
}

.watl-complaint .btn-back {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 12px 20px;
    background: none;
    border: 1.5px solid var(--light-border);
    font-family: var(--c-condensed);
    font-size: 13px;
    font-weight: 600;
    letter-spacing: 1.5px;
    text-transform: uppercase;
    color: var(--mid);
    border-radius: 2px;
    cursor: pointer;
    transition: border-color 0.2s, color 0.2s;
}

.watl-complaint .btn-back:hover { border-color: var(--tan); color: var(--dark); }
.watl-complaint .btn-back svg { transition: transform 0.2s; }
.watl-complaint .btn-back:hover svg { transform: translateX(-3px); }

.watl-complaint .btn-next {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    flex: 1;
    padding: 14px 28px;
    background: var(--red);
    border: 2px solid var(--red);
    color: #fff;
    font-family: var(--c-condensed);
    font-size: 14px;
    font-weight: 700;
    letter-spacing: 2px;
    text-transform: uppercase;
    border-radius: 2px;
    cursor: pointer;
    position: relative;
    overflow: hidden;
    transition: border-color 0.35s;
}

.watl-complaint .btn-next::before {
    content: '';
    position: absolute;
    inset: 0;
    background: var(--killshot-blue);
    transform: scaleX(0);
    transform-origin: left;
    transition: transform 0.4s cubic-bezier(.4,0,.2,1);
    z-index: 0;
}

.watl-complaint .btn-next:hover::before { transform: scaleX(1); }
.watl-complaint .btn-next:hover { border-color: var(--killshot-blue); box-shadow: 0 0 0 3px rgba(30,58,138,.15); }
.watl-complaint .btn-next span, .watl-complaint .btn-next svg { position: relative; z-index: 1; }
.watl-complaint .btn-next svg { transition: transform 0.25s; }
.watl-complaint .btn-next:hover svg { transform: translateX(4px); }
.watl-complaint .btn-next[disabled] { opacity: .6; cursor: progress; }
.watl-complaint .btn-next.submit-btn { flex: 1; }

/* ========== REVIEW STEP ========== */
.watl-complaint .review-card {
    background: #fff;
    border: 1.5px solid var(--light-border);
    border-radius: 4px;
    margin-bottom: 16px;
    overflow: hidden;
}

.watl-complaint .review-card-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 16px;
    background: var(--cream);
    border-bottom: 1px solid var(--light-border);
}

.watl-complaint .review-card-title {
    font-family: var(--c-condensed);
    font-weight: 700;
    font-size: 13px;
    letter-spacing: 1.5px;
    text-transform: uppercase;
    color: var(--dark);
}

.watl-complaint .review-edit {
    font-family: var(--c-condensed);
    font-weight: 600;
    font-size: 11px;
    letter-spacing: 1px;
    text-transform: uppercase;
    color: var(--red);
    background: none;
    border: none;
    cursor: pointer;
    padding: 2px 6px;
    transition: opacity 0.2s;
}

.watl-complaint .review-edit:hover { opacity: 0.7; }
.watl-complaint .review-card-body { padding: 14px 16px; }

.watl-complaint .review-row {
    display: flex;
    gap: 8px;
    padding: 6px 0;
    font-size: 14px;
    line-height: 1.45;
}

.watl-complaint .review-row + .review-row { border-top: 1px solid rgba(0,0,0,.04); }

.watl-complaint .review-key {
    font-weight: 600;
    color: var(--dark);
    min-width: 140px;
    flex-shrink: 0;
}

.watl-complaint .review-val { color: var(--mid); word-break: break-word; }
.watl-complaint .review-val.empty { color: var(--steel); font-style: italic; }

@media (max-width: 520px) {
    .watl-complaint .review-row { flex-direction: column; gap: 2px; }
    .watl-complaint .review-key { min-width: 0; }
}

/* ========== SUCCESS ========== */
.watl-complaint .success-screen {
    display: none;
    text-align: center;
    padding: 60px 24px 80px;
    max-width: 520px;
    margin: 0 auto;
    animation: wc-stepIn 0.4s ease both;
}

.watl-complaint .success-screen.active { display: block; }

.watl-complaint .success-icon {
    width: 64px; height: 64px;
    border-radius: 50%;
    background: rgba(45,138,78,.08);
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 24px;
}

.watl-complaint .success-icon svg { color: var(--green); }

.watl-complaint .success-title {
    font-family: var(--c-heading);
    font-size: 28px;
    letter-spacing: 1.5px;
    color: var(--dark);
    margin-bottom: 8px;
}

.watl-complaint .success-ref {
    display: inline-block;
    background: var(--cream);
    padding: 6px 16px;
    border-radius: 3px;
    font-family: var(--c-condensed);
    font-weight: 700;
    font-size: 14px;
    letter-spacing: 1.5px;
    color: var(--killshot-blue);
    margin: 12px 0 20px;
}

.watl-complaint .success-text {
    font-size: 15px;
    color: var(--mid);
    line-height: 1.7;
    margin-bottom: 16px;
}

.watl-complaint .next-steps {
    text-align: left;
    background: #fff;
    border: 1.5px solid var(--light-border);
    border-radius: 4px;
    padding: 20px 20px;
    margin-top: 24px;
}

.watl-complaint .next-steps-title {
    font-family: var(--c-heading);
    font-size: 18px;
    letter-spacing: 1px;
    color: var(--dark);
    margin-bottom: 14px;
}

.watl-complaint .next-step-item {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 8px 0;
}

.watl-complaint .next-step-item + .next-step-item { border-top: 1px solid rgba(0,0,0,.04); }

.watl-complaint .step-dot {
    width: 24px; height: 24px;
    border-radius: 50%;
    background: var(--cream);
    display: flex;
    align-items: center;
    justify-content: center;
    font-family: var(--c-condensed);
    font-weight: 700;
    font-size: 11px;
    color: var(--dark);
    flex-shrink: 0;
    margin-top: 2px;
}

.watl-complaint .next-step-text {
    font-size: 14px;
    color: var(--mid);
    line-height: 1.5;
}

.watl-complaint .next-step-text strong { color: var(--dark); font-weight: 600; }

/* ========== VALIDATION ========== */
.watl-complaint .form-group.error input,
.watl-complaint .form-group.error textarea,
.watl-complaint .form-group.error select {
    border-color: var(--red);
    box-shadow: 0 0 0 2px rgba(200,16,46,.07);
}

.watl-complaint .form-group.error .option-group { border-color: rgba(200,16,46,.3); }

.watl-complaint .error-msg {
    font-size: 12px;
    color: var(--red);
    font-weight: 500;
    margin-top: 5px;
    display: none;
}

.watl-complaint .form-group.error .error-msg { display: block; }
.watl-complaint .form-group.error { animation: wc-shake 0.35s ease; }

@keyframes wc-shake {
    0%, 100% { transform: translateX(0); }
    20% { transform: translateX(-6px); }
    40% { transform: translateX(5px); }
    60% { transform: translateX(-4px); }
    80% { transform: translateX(3px); }
}

.watl-complaint textarea.auto-grow { overflow: hidden; resize: none; }

/* Return to review banner */
.watl-complaint .return-review {
    display: none;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 10px 16px;
    background: rgba(30,58,138,.06);
    border: 1px solid rgba(30,58,138,.15);
    border-radius: 4px;
    margin: 16px 0 -8px;
    cursor: pointer;
    transition: background 0.2s;
}

.watl-complaint .return-review:hover { background: rgba(30,58,138,.1); }
.watl-complaint .return-review.visible { display: flex; }

.watl-complaint .return-review span {
    font-family: var(--c-condensed);
    font-size: 12px;
    font-weight: 600;
    letter-spacing: 1.2px;
    text-transform: uppercase;
    color: var(--killshot-blue);
}

.watl-complaint .return-review svg { color: var(--killshot-blue); }

/* ========== FONT SIZE CONTROLS ========== */
.watl-complaint .wc-font-controls {
    position: fixed;
    bottom: 20px;
    right: 20px;
    display: none;
    z-index: 200;
    background: var(--dark);
    border-radius: 24px;
    padding: 4px;
    box-shadow: 0 4px 16px rgba(0,0,0,.25);
}

@media (max-width: 1024px) { .watl-complaint .wc-font-controls { display: flex; } }

.watl-complaint .wc-font-btn {
    width: 34px; height: 34px;
    border: none;
    background: none;
    color: rgba(255,255,255,.4);
    font-family: var(--c-condensed);
    font-weight: 700;
    font-size: 13px;
    cursor: pointer;
    border-radius: 50%;
    transition: background 0.2s, color 0.2s;
}

.watl-complaint .wc-font-btn.active { background: var(--red); color: #fff; }
.watl-complaint .wc-font-btn:hover:not(.active) { color: #fff; }

.watl-complaint .wc-font-controls-desktop { display: inline-flex; gap: 4px; margin-bottom: 14px; }

@media (max-width: 1024px) { .watl-complaint .wc-font-controls-desktop { display: none; } }

.watl-complaint .wc-font-controls-desktop .wc-font-btn {
    width: 30px; height: 30px;
    background: rgba(255,255,255,.08);
    color: rgba(255,255,255,.4);
    font-size: 11px;
}

.watl-complaint .wc-font-controls-desktop .wc-font-btn.active { background: var(--red); color: #fff; }

/* ========== ANIMATIONS ========== */
@keyframes wc-fadeDown {
    from { opacity: 0; transform: translateY(-10px); }
    to { opacity: 1; transform: translateY(0); }
}

/* ========== RESPONSIVE ========== */
@media (max-width: 600px) {
    .watl-complaint .wc-hero { padding: 18px 20px 14px; }
    .watl-complaint .form-container { padding: 0 16px 48px; }
    .watl-complaint .section-head { margin-top: 32px; }
    .watl-complaint .step-actions { flex-wrap: wrap; }
    .watl-complaint .btn-back { width: 100%; justify-content: center; order: 2; }
    .watl-complaint .btn-next { width: 100%; order: 1; }
    .watl-complaint .evidence-hints { gap: 8px; }
    .watl-complaint .stepper-label { display: none; }
    .watl-complaint .privacy-tag { display: none; }
}